Privacy Policy

Privacy Policy – Vrolikheid Landgoed
Last revised: February 2026

At Vrolikheid Landgoed, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect the personal data of our guests, website users, and other visitors. By using our website or making a booking, you agree to the practices outlined in this policy.


1. Personal Information We Collect
We may collect the following types of personal information from you:

Booking details: Name, contact information, ID or passport number (if required), payment information, and booking preferences.
Communication information: Email, phone number, or messages sent to us.
Special requests: Accessibility needs or other preferences provided during your booking.

2. How We Use Your Information
We use your personal information for the following purposes:

  • To process and manage bookings, payments, and cancellations.
  • To communicate with you regarding your stay or your booking inquiries.
  • To provide personalized services and fulfill any special requests.
  • To comply with legal and regulatory obligations (e.g., tax, safety, and lodging records).

3. Sharing of Information
We do not sell or rent your personal information to third parties. However, we may share information in the following circumstances:

  • With payment processors or banks to complete transactions.
  • With government authorities when legally required (e.g., lodging of guests as required by law).
  • With service providers assisting us with our business operations under strict confidentiality agreements.

4. Security of Your Information
We take reasonable technical and organizational measures to protect your personal information against loss, theft, unauthorized access, disclosure, or alteration. However, no online system is 100% secure, and we cannot guarantee absolute security.


5. Retention of Personal Information
We retain personal information only as long as necessary for the purposes outlined above, or as required by law. Once your information is no longer needed, it will be securely deleted or anonymized.


6. Your Rights
Under South African law (POPIA), you have the right to:

  • Access the personal information we hold about you.
  • Request correction or deletion of your personal information.
  • Object to the processing of your personal information.
  • Lodge a complaint with the Information Regulator if you believe your rights have been violated.

To exercise your rights, please contact us at:
Email: [email protected]

7. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, and the effective date will be updated accordingly.

8. Contact Us
If you have questions, concerns, or complaints regarding this Privacy Policy or how your information is handled, please contact us via email at [email protected].